Shipping & Returns
Shipping Policy
Processing Time:
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All orders are processed within 1-3 business days. You will receive a confirmation email once your order has shipped.
Shipping Methods:
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We primarily use USPS for all domestic and international shipments. The shipping methods available at checkout include:
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Standard Shipping (USPS Ground Advantage): 2-5 business days
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Expedited Shipping (USPS Priority Mail): 1-3 business days
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Shipping Rates:
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Shipping costs are calculated at checkout based on the weight of your order and your location.
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Orders over $100 qualify for free standard shipping within the contiguous United States.
Order Tracking:
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Once your order has shipped, you will receive a tracking number via email to monitor your shipment’s progress.
Delivery Issues:
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If your order does not arrive within the estimated delivery timeframe, please contact us at kayley@kaliandgrace.com for assistance.
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We are not responsible for lost or stolen packages. If you suspect your package is missing, please check with your local USPS office.
Returns:
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Please refer to our Return Policy for information on returning items.
Return & Exchange Policy
At KALI & GRACE, we want you to be completely satisfied with your purchase. If you've changed your mind about a product or are dissatisfied for any reason, our return and exchange policy is designed to make the process simple and straightforward.
There is a 30 day return policy if you wish to exchange for a different size or style you will be able to do that via store credit. If you are unsatisfied we do offer refunds. If you receive a damaged item please email us. We do ask that you submit pictures of the damaged within 48 hours of receiving your items.